办事理念

SERVICE MOTTO


咱们的办事理念:客户好处第一。办事缔造代价。

有绿友为友 无后顾之忧。

经由进程全部员工在差别岗亭上自动共同与合作,使咱们每位客户从头至尾地享用对劲全面的“售前、售中、售后”办事。

绿友团体很是重视员工的手艺培训,出格是一线员工的办事手艺培训,团体培训中间构造各类情势的培训班,每年有跨越一千人次绿友团体员工参与培训。颠末多年的不懈尽力,绿友团体具有了一支颠末专业手艺培训及持久理论堆集的高本质办事步队,保障了“绿友办事”的高品德。

>售前办事不只仅是发材料和报价,更主要的是为客户做好顾问。发卖职员要把更多的产物信息精确无误地传递给客户、把其余客户的经历和经验与客户分享,赞助客户按照现实须要选购到性价比对劲的产物;并且,绿友团体还不按期地收费为客户和分销商举行新产物宣布会,传递行业静态和新产物环境等。

>售中办事包含交机、试机、利用培训和采办进程中的演示讲授,确保客户买到安心的产物并准确利用。发卖职员将重点向客户讲授和演示产物使用操纵体例、重视事变及颐养知识等,使客户面临产物不目生,在未来的利用进程中又不漫不经心,下降客户的利用和维修本钱。

>售后办事便是手艺指点、维修、零配件供给、手艺培训和为客户供给培训,关头是具有一支练习有素疾速反映的专业化售后办事步队。绿友团体办事职员不只颠末正轨、全面的手艺培训,并且在持久的理论中练就了崇高高贵的身手。绿友团体办事职员对每位客户、每台机器都有明确的挂号和跟进,做到永远为客户担任,为客户所购机器担任。绿友团体持久对峙充沛的零配件供给,进步产物利用效力和寿命,能够使客户无后顾之忧。


Our Service Motto is: Maximize Customers interest as the first choice. Service Generates Value.

Be Friends with Greenman, Be Free of Worries.

Through full scale coordination and cooperation of all staff at various post, every single Greenman customer enjoys to their fullest extent satisfactory service in three phases of pre,mid and after sales.

Greenman attaches paramount importance to skills training of all staff, especially those at front line of sales and service. The training center of the company organizes a wide variety of training sessions, more than a thousand per capita counts of trainings are provided to Greenman staff trainees each year. Years of skill building and long time of field practices enrich Greenman with a team of top quality service crew, the foundation of high quality “Greenman Service”

> Pre-Sales Service is far beyond product presentation through brochures and quotations. Its more important role is to become customer’s consultants. Product info will need to flow to the customers with precision and accuracy, knowledge and lessons of previous customers will need to be dispensed for all customers, and customer’s specific needs will have to be pinpointed to get the right performance price effective products. Greenman Group at different time intervals holds product briefings for customers and dealers on industry updates and new products release.

> Mid-sales Service regulates our practices in the process of delivery, test run, operation safety and demo, to make sure that customers do get the right products and operation steps. All sales staff are required to demonstrate key points of operation, maintenance tips, and safety cautions to customers for ease of use, cautions of use, and reduced cost of operation and maintenance.

> After-sales Service refers to general technological instructions, repairs, supply of service parts, technical training and operation check for customers, which requires a professional team of highly trained, responsive and effective service crews. Greenman Group is proud to have fully trained, professional and all capable service staff that master highly skillful repair knowledge through long time practices. Greenman Group established records and follow up procedures on every customer, every unit sold to customers which allow service provided to each unit for its life cycle. Greenman Group invested immensely in keeping long time sufficient parts supply to ensure enhanced productivity and life span of equipment in use, which frees customers of any after sales worries.



办事办法

SERVICE PRACTICES


绿友团体经由进程客户培训、交换会、客户回访、夏季收费颐养等体例践行“自动办事”理念。

装备利用培训,让客户准确利用装备,领会装备的任务道理,使客户短时候内熟习产物及机能。

装备颐养培训,杰出的颐养是装备一般任务的根本,按期对客户停止装备颐养培训,不时晋升客户平常颐养手艺,耽误装备的利用寿命。

客户定制培训,听取客户反应,有针对性的构造客户交换会和知足客户特定须要的培训。

咱们把想客户所想,急客户所急,知足客户需要,处理客户坚苦作为咱们最主要的任务。让客户买得安心,用得舒心,办事费心。

Greenman Group practices “Active Service” through Customer Training, Exchange Conference, Customer Visits, Free Winter Storage Check Ups.

Equipment Operation Training is provided to familiarize customers with the units, allow them to understand units working principles, enable customers to have quick hands-on feel on products and performance.

Equipment Maintenance Training builds sound base for customers to correctly operate and use the units through regular onsite training. This is an ongoing process to sustain customer maintenance skills and extend units operating life in the field.

Customized Training provides trainings tailored to specific customer feedbacks.

At Greenman, we view customer needs, customer difficulties, and customer concerns as our own, so addressing such needs, difficulties and concerns is our most important job. Greenman service put customers at ease when it comes to purchase, use and service



办事收集

SERVICE GRID


绿友团体一直对峙“办事缔造代价”“有绿友为友,无后顾之忧”的办事理念,承袭“客户好处第一”的准绳,以客户为中间,以知足客户需要为目标。成立完美的门店办理规范、高效的办事收集,向客户供给专业化、规范化的办事,增进与客户共赢发展,构建优良办事品牌。颠末二十来年的成长,今朝在北京、上海、广州等70多座大中都会成立了一百余家子公司和门店,有800多名营销办事职员,200多辆售后办事用车,知足了客户就近办事的需要,处理了跨地区办事颐养的困难,极大地进步了绿友团体的售后办事程度。客户可在天下任一绿友团体门店享用到专业、热忱、优良的售后办事,完成了办事全笼盖。

Greenman Group adheres to service motto in “Building Value for Customer”, “Be Friends with Greenman, Be Free of Worries”, and centers Greenman service around Customers on the principle of “Customer Interest Prevails” to match and meet what customers demand. Competent Sales Front Store Rules, High Efficient Service Responding Network, plus Professional and Standardized service care, and all enhancing win-win development with customers, help achieve superior service brand name in the industry.

Over two decades expansion allows Greenman to open and run more than one hundred subsidiaries and outlets in over seventy large and medium sized cities including Beijing, Shanghai and Guangzhou. With service points in close vicinity with customers, commercial and professional contractors are facilitated to roam the country with their fleet of equipment. At customer’s preference, uniform and seamless after service are provided professionally, with same enthusiasm and quality standards throughout any Greenman outlets across China.




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